{"id":3955,"date":"2025-04-28T11:54:35","date_gmt":"2025-04-28T11:54:35","guid":{"rendered":"https:\/\/kbtk.gr\/?page_id=3955"},"modified":"2025-04-28T11:54:35","modified_gmt":"2025-04-28T11:54:35","slug":"%cf%80%ce%bf%ce%bb%ce%b9%cf%84%ce%b9%ce%ba%ce%ae-%ce%b5%cf%80%ce%b9%cf%83%cf%84%cf%81%ce%bf%cf%86%cf%8e%ce%bd","status":"publish","type":"page","link":"https:\/\/kbtk.gr\/en\/%cf%80%ce%bf%ce%bb%ce%b9%cf%84%ce%b9%ce%ba%ce%ae-%ce%b5%cf%80%ce%b9%cf%83%cf%84%cf%81%ce%bf%cf%86%cf%8e%ce%bd\/","title":{"rendered":"Returns policy"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h3 style=\"text-align: left;\" data-start=\"0\" data-end=\"40\">RETURN &amp; WITHDRAWAL POLICY<\/h3>\n<p class=\"\" style=\"text-align: left;\" data-start=\"86\" data-end=\"473\">Welcome to Kosmima By Tania K, our online space dedicated to handmade jewellery. Our goal is for every buying experience to be characterized by transparency, security and respect for the customer. Below you will find detailed information about our returns and withdrawal policy, in accordance with current legislation (Directive 2011\/83\/EU - Law 2251\/1994).<\/p>\n<h4 style=\"text-align: left;\" data-start=\"480\" data-end=\"521\">1. Right of Withdrawal (14 days)<\/h4>\n<ol style=\"text-align: left;\" data-start=\"522\" data-end=\"987\">\n<li class=\"\" data-start=\"522\" data-end=\"721\">\n<p class=\"\" data-start=\"525\" data-end=\"721\"><strong data-start=\"525\" data-end=\"539\">Deadline:<\/strong> You can withdraw from the purchase without compensation within <strong data-start=\"594\" data-end=\"607\">14 days<\/strong> from the date on which you or a third party nominated by you (other than the carrier) acquired physical possession of the goods.<\/p>\n<\/li>\n<li class=\"\" data-start=\"722\" data-end=\"987\">\n<p class=\"\" data-start=\"725\" data-end=\"746\"><strong data-start=\"725\" data-end=\"744\">Mode of Exercise:<\/strong><\/p>\n<ul data-start=\"750\" data-end=\"987\">\n<li class=\"\" data-start=\"750\" data-end=\"919\">\n<p class=\"\" data-start=\"752\" data-end=\"919\">Send a written statement (email ) clearly stating your intention to withdraw.<\/p>\n<\/li>\n<li class=\"\" data-start=\"923\" data-end=\"987\">\n<p class=\"\" data-start=\"925\" data-end=\"987\">Within 24 hours you will receive a confirmation of receipt of the request.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<hr class=\"\" data-start=\"2476\" data-end=\"2479\" \/>\n<h4 style=\"text-align: left;\" data-start=\"994\" data-end=\"1025\">2. Conditions of Return<\/h4>\n<p class=\"\" style=\"text-align: left;\" data-start=\"1026\" data-end=\"1117\">In order for the refund to be accepted, the following must be met <strong data-start=\"1081\" data-end=\"1089\">all<\/strong> the following conditions:<\/p>\n<ol style=\"text-align: left;\" data-start=\"1119\" data-end=\"1794\">\n<li class=\"\" data-start=\"1119\" data-end=\"1302\">\n<p class=\"\" data-start=\"1122\" data-end=\"1154\"><strong data-start=\"1122\" data-end=\"1152\">Excellent Product Condition<\/strong><\/p>\n<ul data-start=\"1158\" data-end=\"1302\">\n<li class=\"\" data-start=\"1158\" data-end=\"1222\">\n<p class=\"\" data-start=\"1160\" data-end=\"1222\">The jewellery must not have been worn, tampered with or damaged.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1226\" data-end=\"1302\">\n<p class=\"\" data-start=\"1228\" data-end=\"1302\">Keep all accessories (e.g. clasps, stones, cords) intact.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"\" data-start=\"1304\" data-end=\"1496\">\n<p class=\"\" data-start=\"1307\" data-end=\"1331\"><strong data-start=\"1307\" data-end=\"1329\">Intact Packaging<\/strong><\/p>\n<ul data-start=\"1335\" data-end=\"1496\">\n<li class=\"\" data-start=\"1335\" data-end=\"1421\">\n<p class=\"\" data-start=\"1337\" data-end=\"1421\">The original packaging (box, pouch, labels, tags) must accompany the jewellery.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1425\" data-end=\"1496\">\n<p class=\"\" data-start=\"1427\" data-end=\"1496\">Products without or with tampered packaging may be rejected.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"\" data-start=\"1498\" data-end=\"1678\">\n<p class=\"\" data-start=\"1501\" data-end=\"1522\"><strong data-start=\"1501\" data-end=\"1520\">Proof of purchase<\/strong><\/p>\n<ul data-start=\"1526\" data-end=\"1678\">\n<li class=\"\" data-start=\"1526\" data-end=\"1594\">\n<p class=\"\" data-start=\"1528\" data-end=\"1594\">Mandatory include <strong data-start=\"1554\" data-end=\"1575\">proof of retail sale<\/strong> \u03ae <strong data-start=\"1578\" data-end=\"1591\">invoice<\/strong>.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1598\" data-end=\"1678\">\n<p class=\"\" data-start=\"1600\" data-end=\"1678\">If it is a gift, we accept <strong data-start=\"1633\" data-end=\"1649\">gift receipt<\/strong> with the order code.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"\" data-start=\"1680\" data-end=\"1794\">\n<p class=\"\" data-start=\"1683\" data-end=\"1711\"><strong data-start=\"1683\" data-end=\"1709\">Chronological Compliance<\/strong><\/p>\n<ul data-start=\"1715\" data-end=\"1794\">\n<li class=\"\" data-start=\"1715\" data-end=\"1794\">\n<p class=\"\" data-start=\"1717\" data-end=\"1794\">The parcel must be sent by the 14th calendar day after receipt.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<hr class=\"\" data-start=\"2476\" data-end=\"2479\" \/>\n<h4 style=\"text-align: left;\" data-start=\"1801\" data-end=\"1840\">3. Return Process Step-by-Step<\/h4>\n<div class=\"group pointer-events-none relative flex justify-center *:pointer-events-auto\" style=\"text-align: left;\">\n<div class=\"tableContainer horzScrollShadows relative\">\n<table class=\"min-w-full\" data-start=\"1841\" data-end=\"2367\">\n<thead data-start=\"1841\" data-end=\"1877\">\n<tr data-start=\"1841\" data-end=\"1877\">\n<th data-start=\"1841\" data-end=\"1848\"><\/th>\n<th data-start=\"1848\" data-end=\"1859\"><\/th>\n<th data-start=\"1859\" data-end=\"1877\"><\/th>\n<\/tr>\n<\/thead>\n<tbody data-start=\"1894\" data-end=\"2367\">\n<tr data-start=\"1894\" data-end=\"1977\">\n<td class=\"max-w-&#091;calc(var(--thread-content-max-width)*2\/3)&#093;\" data-start=\"1894\" data-end=\"1898\">1<\/td>\n<td class=\"max-w-&#091;calc(var(--thread-content-max-width)*2\/3)&#093;\" data-start=\"1898\" data-end=\"1916\">Send email<\/td>\n<td class=\"max-w-&#091;calc(var(--thread-content-max-width)*2\/3)&#093; min-w-&#091;calc(var(--thread-content-max-width)\/3)&#093;\" data-start=\"1916\" data-end=\"1977\">email to <strong data-start=\"1950\" data-end=\"1973\">support@kbtk.gr<\/strong><\/td>\n<\/tr>\n<tr data-start=\"1978\" data-end=\"2075\">\n<td class=\"max-w-&#091;calc(var(--thread-content-max-width)*2\/3)&#093;\" data-start=\"1978\" data-end=\"1982\">2<\/td>\n<td class=\"max-w-&#091;calc(var(--thread-content-max-width)*2\/3)&#093;\" data-start=\"1982\" data-end=\"2003\">Safe Packaging<\/td>\n<td class=\"max-w-&#091;calc(var(--thread-content-max-width)*2\/3)&#093; min-w-&#091;calc(var(--thread-content-max-width)\/3)&#093;\" data-start=\"2003\" data-end=\"2075\">Use hard box &amp; bubbles- note <strong data-start=\"2056\" data-end=\"2071\">\"WASHINGTON\"<\/strong><\/td>\n<\/tr>\n<tr data-start=\"2076\" data-end=\"2168\">\n<td class=\"max-w-&#091;calc(var(--thread-content-max-width)*2\/3)&#093;\" data-start=\"2076\" data-end=\"2080\">3<\/td>\n<td class=\"max-w-&#091;calc(var(--thread-content-max-width)*2\/3)&#093;\" data-start=\"2080\" data-end=\"2100\">Transfer Option<\/td>\n<td class=\"max-w-&#091;calc(var(--thread-content-max-width)*2\/3)&#093; min-w-&#091;calc(var(--thread-content-max-width)\/3)&#093;\" data-start=\"2100\" data-end=\"2168\">We recommend <strong data-start=\"2113\" data-end=\"2148\">tracking (tracking)<\/strong>- customer costs*<\/td>\n<\/tr>\n<tr data-start=\"2169\" data-end=\"2257\">\n<td class=\"max-w-&#091;calc(var(--thread-content-max-width)*2\/3)&#093;\" data-start=\"2169\" data-end=\"2173\">4<\/td>\n<td class=\"max-w-&#091;calc(var(--thread-content-max-width)*2\/3)&#093;\" data-start=\"2173\" data-end=\"2193\">Quality Control<\/td>\n<td class=\"max-w-&#091;calc(var(--thread-content-max-width)*2\/3)&#093; min-w-&#091;calc(var(--thread-content-max-width)\/3)&#093;\" data-start=\"2193\" data-end=\"2257\">Upon arrival, we check it within 2 working days<\/td>\n<\/tr>\n<tr data-start=\"2258\" data-end=\"2367\">\n<td class=\"max-w-&#091;calc(var(--thread-content-max-width)*2\/3)&#093;\" data-start=\"2258\" data-end=\"2262\">5<\/td>\n<td class=\"max-w-&#091;calc(var(--thread-content-max-width)*2\/3)&#093;\" data-start=\"2262\" data-end=\"2295\">Update &amp; Refund<\/td>\n<td class=\"max-w-&#091;calc(var(--thread-content-max-width)*2\/3)&#093; min-w-&#091;calc(var(--thread-content-max-width)\/3)&#093;\" data-start=\"2295\" data-end=\"2367\">Within 7-10 working days we credit to the original payment method<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<p class=\"\" style=\"text-align: left;\" data-start=\"2369\" data-end=\"2474\">* <strong data-start=\"2372\" data-end=\"2393\">Free shipping<\/strong> provided <strong data-start=\"2405\" data-end=\"2413\">only<\/strong> when the product is demonstrably defective (see \u00a7 4).<\/p>\n<hr class=\"\" data-start=\"2476\" data-end=\"2479\" \/>\n<h4 style=\"text-align: left;\" data-start=\"2481\" data-end=\"2523\">4. Defective or Incorrect Products<\/h4>\n<ul style=\"text-align: left;\" data-start=\"2524\" data-end=\"2879\">\n<li class=\"\" data-start=\"2524\" data-end=\"2694\">\n<p class=\"\" data-start=\"2526\" data-end=\"2694\"><strong data-start=\"2526\" data-end=\"2564\">Full Compensation or Replacement:<\/strong> If the jewellery has a manufacturing defect or you have received the wrong code, we will take over <strong data-start=\"2665\" data-end=\"2672\">all<\/strong> transport costs.<\/p>\n<\/li>\n<li class=\"\" data-start=\"2695\" data-end=\"2879\">\n<p class=\"\" data-start=\"2697\" data-end=\"2879\"><strong data-start=\"2697\" data-end=\"2736\">Clarification of handmade character:<\/strong> Due to the nature of handmade jewellery, minor deviations (e.g. minimal colour or texture variations) are not considered a defect.<\/p>\n<\/li>\n<\/ul>\n<hr class=\"\" data-start=\"2881\" data-end=\"2884\" \/>\n<h4 style=\"text-align: left;\" data-start=\"2886\" data-end=\"2915\">5. Non-Returned Items<\/h4>\n<ol style=\"text-align: left;\" data-start=\"2916\" data-end=\"3180\">\n<li class=\"\" data-start=\"2916\" data-end=\"3034\">\n<p class=\"\" data-start=\"2919\" data-end=\"2966\"><strong data-start=\"2919\" data-end=\"2964\">Special Orders \/ Engraved Jewellery<\/strong><\/p>\n<ul data-start=\"2970\" data-end=\"3034\">\n<li class=\"\" data-start=\"2970\" data-end=\"3034\">\n<p class=\"\" data-start=\"2972\" data-end=\"3034\">Products with personalized engraving, initials, dates, etc.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"\" data-start=\"3035\" data-end=\"3112\">\n<p class=\"\" data-start=\"3038\" data-end=\"3055\"><strong data-start=\"3038\" data-end=\"3053\">Earrings<\/strong><\/p>\n<ul data-start=\"3059\" data-end=\"3112\">\n<li class=\"\" data-start=\"3059\" data-end=\"3112\">\n<p class=\"\" data-start=\"3061\" data-end=\"3112\">For hygiene reasons, unless they are defective.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"\" data-start=\"3113\" data-end=\"3180\">\n<p class=\"\" data-start=\"3116\" data-end=\"3180\"><strong data-start=\"3116\" data-end=\"3139\">Products Flash Sale<\/strong> expressly marked \"Final\"<\/p>\n<\/li>\n<\/ol>\n<hr class=\"\" data-start=\"3182\" data-end=\"3185\" \/>\n<h4 style=\"text-align: left;\" data-start=\"3187\" data-end=\"3229\">6. Shipping Costs &amp; Carrier Liability<\/h4>\n<ul style=\"text-align: left;\" data-start=\"3230\" data-end=\"3461\">\n<li class=\"\" data-start=\"3230\" data-end=\"3336\">\n<p class=\"\" data-start=\"3232\" data-end=\"3336\"><strong data-start=\"3232\" data-end=\"3250\">Customer Liability:<\/strong> Until we receive the jewellery, the responsibility for loss or damage rests with the sender.<\/p>\n<\/li>\n<li class=\"\" data-start=\"3337\" data-end=\"3461\">\n<p class=\"\" data-start=\"3339\" data-end=\"3461\"><strong data-start=\"3339\" data-end=\"3369\">Proposed Transport:<\/strong> ACS, ELTA Courier, Geniki Tachydromiki. Take care of <strong data-start=\"3408\" data-end=\"3428\">parcel insurance<\/strong> if the value exceeds \u20ac150.<\/p>\n<\/li>\n<\/ul>\n<hr class=\"\" data-start=\"3463\" data-end=\"3466\" \/>\n<h4 style=\"text-align: left;\" data-start=\"3468\" data-end=\"3494\">7. Refund<\/h4>\n<ul style=\"text-align: left;\" data-start=\"3495\" data-end=\"3886\">\n<li class=\"\" data-start=\"3495\" data-end=\"3669\">\n<p class=\"\" data-start=\"3497\" data-end=\"3519\"><strong data-start=\"3497\" data-end=\"3517\">Method of Credit:<\/strong><\/p>\n<ul data-start=\"3522\" data-end=\"3669\">\n<li class=\"\" data-start=\"3522\" data-end=\"3561\">\n<p class=\"\" data-start=\"3524\" data-end=\"3561\">Card: automatic credit to the card.<\/p>\n<\/li>\n<li class=\"\" data-start=\"3564\" data-end=\"3598\">\n<p class=\"\" data-start=\"3566\" data-end=\"3598\">PayPal: refund via PayPal.<\/p>\n<\/li>\n<li class=\"\" data-start=\"3601\" data-end=\"3669\">\n<p class=\"\" data-start=\"3603\" data-end=\"3669\">Replacement: bank transfer (IBAN &amp; Beneficiary required).<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"\" data-start=\"3670\" data-end=\"3749\">\n<p class=\"\" data-start=\"3672\" data-end=\"3749\"><strong data-start=\"3672\" data-end=\"3693\">Execution Time:<\/strong> 7-10 <strong data-start=\"3699\" data-end=\"3712\">Business days<\/strong> days from the completion of the inspection.<\/p>\n<\/li>\n<li class=\"\" data-start=\"3750\" data-end=\"3886\">\n<p class=\"\" data-start=\"3752\" data-end=\"3886\"><strong data-start=\"3752\" data-end=\"3773\">Partial Return:<\/strong> If the conditions are not fully met, we reserve the right to charge 10 %-30 % of the value as an impairment.<\/p>\n<\/li>\n<\/ul>\n<hr class=\"\" data-start=\"3888\" data-end=\"3891\" \/>\n<h4 style=\"text-align: left;\" data-start=\"3893\" data-end=\"3920\">8. Cancellation of Order<\/h4>\n<ul style=\"text-align: left;\" data-start=\"3921\" data-end=\"4072\">\n<li class=\"\" data-start=\"3921\" data-end=\"4010\">\n<p class=\"\" data-start=\"3923\" data-end=\"4010\"><strong data-start=\"3923\" data-end=\"3940\">Free of charge:<\/strong> Possible before shipment, if the Service Department is notified.<\/p>\n<\/li>\n<li class=\"\" data-start=\"4011\" data-end=\"4072\">\n<p class=\"\" data-start=\"4013\" data-end=\"4072\"><strong data-start=\"4013\" data-end=\"4035\">After the Mission:<\/strong> The withdrawal conditions apply.<\/p>\n<\/li>\n<\/ul>\n<hr class=\"\" data-start=\"4074\" data-end=\"4077\" \/>\n<h4 style=\"text-align: left;\" data-start=\"4079\" data-end=\"4098\">9. Contact<\/h4>\n<p class=\"\" style=\"text-align: left;\" data-start=\"4099\" data-end=\"4129\">For any clarification:<\/p>\n<ul style=\"text-align: left;\" data-start=\"4131\" data-end=\"4262\">\n<li class=\"\" data-start=\"4131\" data-end=\"4165\">\n<p class=\"\" data-start=\"4133\" data-end=\"4165\"><strong data-start=\"4133\" data-end=\"4143\">Email:<\/strong> <a href=\"mailto:info@kbtk.gr\">info@kbtk.gr<\/a><\/p>\n<\/li>\n<li class=\"\" data-start=\"4166\" data-end=\"4221\">\n<p class=\"\" data-start=\"4168\" data-end=\"4221\"><strong data-start=\"4168\" data-end=\"4177\">Tel.:<\/strong> <a href=\"tel: 306940889305\">+30 6940889305<\/a>\u00a0 (Mon-Fri 10:00-18:00)<\/p>\n<\/li>\n<\/ul>\n<p class=\"\" style=\"text-align: left;\" data-start=\"4264\" data-end=\"4436\">Alternatively, you can contact <strong data-start=\"4307\" data-end=\"4370\">ADR (Alternative Dispute Resolution Committee)<\/strong> or on the platform <strong data-start=\"4388\" data-end=\"4395\">ODR<\/strong> of the EU (ec.europa.eu\/consumers\/odr).<\/p>\n<hr class=\"\" data-start=\"4438\" data-end=\"4441\" \/>\n<h4 style=\"text-align: left;\" data-start=\"4443\" data-end=\"4475\">10. Policy Amendments<\/h4>\n<p class=\"\" style=\"text-align: left;\" data-start=\"4476\" data-end=\"4615\">The company reserves the right to modify the terms without notice. Changes will be effective from the date of their publication in this section.<\/p>\n<hr class=\"\" data-start=\"4617\" data-end=\"4620\" \/>\n<h3 class=\"\" style=\"text-align: left;\" data-start=\"4622\" data-end=\"4665\">Thank you for your trust!<\/h3>\n<p class=\"\" style=\"text-align: left;\" data-start=\"4666\" data-end=\"4795\">Your satisfaction is our priority; if you have any issue, contact us to find a solution immediately.<\/p>\n<\/div><\/div><\/div><\/div><\/div><!-- \/wp:post-content -->","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-3955","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kbtk.gr\/en\/wp-json\/wp\/v2\/pages\/3955","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kbtk.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kbtk.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kbtk.gr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/kbtk.gr\/en\/wp-json\/wp\/v2\/comments?post=3955"}],"version-history":[{"count":0,"href":"https:\/\/kbtk.gr\/en\/wp-json\/wp\/v2\/pages\/3955\/revisions"}],"wp:attachment":[{"href":"https:\/\/kbtk.gr\/en\/wp-json\/wp\/v2\/media?parent=3955"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}